Return and Refund

Cancellation and refund


1) In case of cancellation of a tour, excursion, service, etc., booked on the website, to the Client at least 7 days before the agreed start time of the tour, excursion, service, etc., Ivisitrussia.com undertakes to return to the Client 100% of the money spent within 30 working days from the date of the failed tour, excursion.

2) To receive a refund, the Client must notify Ivisitrussia.com of a failed tour or excursion by e-mail to info@ivisitrussia.com with the subject "Refund" and the details of the means of payment that was used to pay for the tour, within 14 days from the date canceled tour, excursion.

3) In case of cancellation of a tour, excursion, service, etc. booked on the Ivisitrussia.com website due to unfavorable weather conditions, Ivisitrussia.com undertakes to provide an equivalent replacement at a convenient time for the Client or to return 100% of the money spent within 30 working days from days of a failed tour, excursion.

4) In case of notification of the cancellation of a tour, excursion, service, etc., booked on the Ivisitrussia.com website less than 7 days before the start, the spent funds will not be refunded.

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