1) Search for an appropriate tour, excursion, service, etc. on the Ivisitrussia.com website is carried out by the Client.
2) When choosing an interesting tour, excursion, service, or other events posted on the website, the Client makes a request for the provision of these services by clicking the "Send an application" and / or "Write a message" button. The administration must respond to the Client within 24 hours from the receipt of the latter's request.
3) In case of reaching an agreement and payment, the Client receives a confirmation email to the specified email contact email with a meeting place and time and direct contact information.
4) Online payment is made through the payment system of Sberbank, or in cash. Payment is possible using all available payment methods provided by this payment system - credit cards Visa, MasterCard, Mir, etc.
Cancellation and refund
1) In case of cancellation of a tour, excursion, service, etc., booked on the website, to the Client at least 7 days before the agreed start time of the tour, excursion, service, etc., Ivisitrussia.com undertakes to return to the Client 100% of the money spent within 30 working days from the date of the failed tour, excursion.
2) To receive a refund, the Client must notify Ivisitrussia.com of a failed tour or excursion by e-mail to firstname.lastname@example.org with the subject "Refund" and the details of the means of payment that was used to pay for the tour, within 14 days from the date canceled tour, excursion.
3) In case of cancellation of a tour, excursion, service, etc. booked on the Ivisitrussia.com website due to unfavorable weather conditions, Ivisitrussia.com undertakes to provide an equivalent replacement at a convenient time for the Client or to return 100% of the money spent within 30 working days from days of a failed tour, excursion.
4) In case of notification of the cancellation of a tour, excursion, service, etc., booked on the Ivisitrussia.com website less than 7 days before the start, the spent funds will not be refunded.
Personal data processing
1) All contact information provided by the Client is used only for the provision of services within the framework of the Ivisitrussia.com project and is not provided to third parties.
2) The contact information required to contact Ivisitrussia.com is sent to the latter after the prepayment has been made.